Instant messaging is a form of communication over the internet, which is possible because of collaboration clients. These software developers designed chat rooms and and chat room software that anyone could use with an account. ICQ was a popular free software that many people began using shortly after instant messaging first came out in the 1990's! This is the basic model people have used, still till today. For example, yahoo messenger, AOL, iPhone instant messaging, Mac OS X and Windows Instant Messenger. Those are just a few of the many instant messengers out there. You can use IM's to connect with friends or co workers by simply adding them to your contact list. I personally prefer to use the messenger that Mac OS X has because it is easy to use and all my friends, family and co workers are all already on my contact list so I can keep in touch with them at all times while I'm on my computer and if for some reason I do not have my cell.
http://computer.howstuffworks.com/e-mail-messaging/instant-messaging.htm
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